Online order

How does it work

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SHOPPING LIST
Submit a comprehensive shopping list that contains the items you need. Please try to include everything to avoid adjustments. It makes the process easier and faster with zero/minimal changes.
ASSISTANCE
We’ll pick everything for you. If we do not have particular items we’ll try to find the closest item available. If you do not want substitutes please note this on your order form. Then we’ll simply pick what’s listed and available.
ORDER STATUS

Once your order is processed we’ll give you a call to confirm. Please try to be available for us. In case we fail to reach you after several attempts we’ll cancel your order.

PAYMENT
You’ll be able to pay by card over the phone or we’ll send you an invoice to pay online.*

* Minimum order £30.00.

DELIVERY or COLLECTION
We’ll deliver to your door or arrange a NO CONTACT collection.

Collection …………… FREE
Home delivery ……… £5.00*

* Free delivery service on orders over £100.00 and for account holders regardless of the amount.

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COMPLAINTS
Oops, something went wrong with your order? Please tell us everything about it via email order@bekemsfoodstore.co.uk, we’ll do our best to help.

Service availability for this week

Monday

9 August


ORDER: 7am – 3pm
DELIVERY: 4pm – 10pm or next day
Tuesday

10 August


ORDER: 7am – 3pm
DELIVERY: 4pm – 10pm or next day
Wednesday

11 August


ORDER: 7am – 3pm
DELIVERY: 4pm – 10pm or next day
Thursday

12 August


ORDER: 7am – 3pm
DELIVERY: 4pm – 10pm
Friday

13 August

Shabbat


DELIVERY TEAM IS OFF,
IN STORE SHOPPING ONLY
Saturday

14 August

Shabbat


DELIVERY TEAM IS OFF,
IN STORE SHOPPING ONLY
Sunday

15 August


ORDER: 7am – 3pm
DELIVERY: 4pm – 10pm or next day

PLACE AN ORDER

SHIPPING

4 + 9 =

TERMS & CONDITIONS

1. Please be advised to submit a comprehensive shopping list that contains the amount of items you’re unlikely to need to update within the next few days as we will not be able to update it with you when calling you back. We will only call you back if we have got questions regarding your order and to arrange the payment. If you forgot something, please submit a new order in a few days.

2. Please be advised to submit a comprehensive shopping list that contains the said amount of items as we will not be able to serve the same remote customer more often than once every 2 days. If we happen to see an order coming from the same person or a household within the space of a day, it will be deleted.

3. Please state in the most clear manner what items you would like to have. If we aren’t able to recognise the item in question, there will be a chance that we will skip it especially if the volume of the orders is large.

4. Substitutes will be dealt with on a case-to-case basis so please be prepared to either accept a substitute or skip an item.

5. Please leave us the phone number that you will be available at with a reasonable degree of immediacy. The amount of orders we are processing is really significant and we are asking you to help us to keep things at a good pace.

6. Our phone might not be available for any calls or queries when the shop is busy. We will be phoning the customers regarding their orders to be completed. Complaints and disputes relating to completed orders will be discussed via email order@bekemsfoodstore.co.uk.

7. For current stock level updates please refer to our Instagram page or message us on WhatsApp +44 7510 506065.

8. We reserve the right to prioritise customers whose circumstances are particularly difficult as well as the customers with whom we had had the longest-standing accounts before the lockdown took place.

We apologise in advance for the inconvenience the updates above may cause. We assure you that once things are back to normal, we will be able to revert to the usual same day delivery service, like in good old times.

Kindest, BEKEM’S